RETURN & REFUND POLICY

Return window

Fairy Hotline accepts returns within 14 days of confirmed delivery. To request a return, contact us at inquiries@dre4msc4pe.com within that 14-day window with your order number.

To qualify for a return

• The jewelry must be unworn, unused, and returned in its original condition.
• You must contact Fairy Hotline within 14 days of delivery to request the return before sending anything back.
• You are responsible for return shipping costs on standard change-of-mind returns.
• Original shipping charges, if any, are non-refundable.

Damaged, defective, or incorrect items

If your piece arrives damaged, defective, or incorrect, contact us promptly with your order number and photographs of the item and packaging so we can resolve it. When the problem was our error, Fairy Hotline covers the appropriate return or replacement shipping.

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected. Once the refund is issued, your bank or payment provider may require additional processing time before it appears on your statement. That timing is controlled by your financial institution, not by Fairy Hotline.

Made to order

Because each piece is produced individually after purchase, returned items cannot always be resold. Please review sizing and product details before ordering, and reach out with any questions first — we are happy to help.